Spa Policies

In order to schedule an appointment we will ask for a credit card number at the time of booking. We hold this information as part of our cancelation policies and only make necessary charges  to your account on the date of your scheduled appointment. Details of our cancelation policy are provided below.

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a late cancellation fee of $25.00. Clients who miss their appointment without giving any prior notification will be subject to a $50.00 no show/non-cancellation fee. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card  to be on file with Vitality Spa. You will not be billed unless there is a late cancellation or no show/non cancellation. 

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. 

Gift Certificates are available in any amount and may be purchased at the spa, or by phone at 503-479-7111. Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

We are unable to process any returns or reimburse any payment transaction on any spa treatment package that are purchased. We will, however, exchange them for other treatment, products or spa credit of equal value.

Gratuity is not included in the price of service or spa packages, customary tipping runs 10%, 15%, or 20% but is, of course, at your discretion. You may tip with cash, check or credit card. 

We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. 

Please leave all jewelry and valuable items at home. Vitality Spa is not responsible for lost or misplaced items.

Spa specials cannot be used in combination with any other offer, offers or promotions.