Spa Policies

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Spa Etiquette

At Vitality Spa, we have set out to bring you an environment where the highest levels of skin and body care are provided to nurture the well being of mind, body and spirit. Vitality Spa is able to tailor each treatment to any individual's own needs.

It is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients.

Reservations

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Vitality Spa gift certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancelation policies and only make necessary charges  to your account on the date of your scheduled service. Details of our cancelation policy are provided below.

*Please notify the spa of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.  

Cancellation Policies and Fees

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $25.00. Clients who miss their appointment without giving any prior notification will be charged a $50.00 non-cancellation fee. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. 

Cell Phones

We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services. 

Prices and Services

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. 

Gift Certificate Policy

Gift Certificates are available in any amount and may be purchased at the spa, or by phone at 503-479-7111. Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Spa Policies

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Series of Treatments

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

Gratuity

Gratuity is not included in the price of service or spa packages, customary tipping runs 10%, 15%, or 20% but is, of course, at your discretion. You may tip with cash, check or credit card. 

Check in

We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. 

Personal Belongings

Please leave all jewelry and valuable items at home. Vitality Spa is not responsible for lost or misplaced items.

Spa Promotions

Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates.